Terms of Service

This agreement is a legal contract between you and Shendeng VPN (the 'Service Provider') regarding the downloading, installation, and use of the mobile network access application (the 'App').

By downloading, installing, or using the App, you confirm that you have read and agreed to this agreement. You may not copy, modify, reverse engineer, translate, distribute, or create derivative versions of the App or its related trademarks without authorization. Intellectual property rights in the App belong to the Service Provider. To maintain service quality, we may adjust functions, plans, or fees and will notify users through appropriate channels. Users are responsible for protecting their devices, accounts, and passwords; jailbreaking, rooting, or installing unknown plugins may create security risks or app failures.

This Service may integrate necessary third-party services, such as Google Analytics or Firebase Crashlytics. When those functions are used, you may also be bound by the relevant third-party terms.

Service limitations: the App depends on a stable network environment, including Wi-Fi or mobile data. The Service Provider is not responsible for failures caused by unpaid device bills, data limits, poor signal quality, local network policies, or carrier issues. Mobile data charges or roaming fees are the responsibility of the user.

Users are responsible for their own use of the service. Failures caused by device battery depletion, operating system problems, third-party platform policy changes, or improper user operation are not covered by compensation. We work to provide accurate route information, but some data depends on third parties or real-time network status and cannot be guaranteed in every region at every moment. To maintain compatibility and security, the App may release updates, and you agree to install current versions when required.

Service Non-Refund Policy

Thank you for choosing Shendeng VPN. Please review this refund policy before purchase and use the free tier or trial options to evaluate whether the service fits your network environment.

Non-Refund Policy: Digital services, software licenses, and subscription benefits are generally final once activated and are not eligible for no-reason refunds.

Product Evaluation: We encourage users to evaluate the free membership, demo, or trial options before purchase to confirm that the client, nodes, and speed meet their needs.

Customer Support: If you experience connection, installation, or account issues, please contact support first so we can assist with troubleshooting and service recovery.

Technical Issues: We will make reasonable efforts to resolve service-affecting technical issues, but local network differences, third-party platform restrictions, or device-specific problems do not automatically create a refund right.

Unauthorized Use: Refunds will not be provided if an account, license, or digital benefit is shared, resold, abused, or used for prohibited purposes.

Policy Changes: We reserve the right to update this refund policy for business or compliance reasons. Changes take effect after publication on the website.

By purchasing and using Shendeng VPN, you agree to follow this non-refund policy.

If you have questions about this refund policy, please contact our support team for clarification.

The terms and conditions of this agreement may be updated periodically. Changes take effect after publication. If you have questions about Shendeng VPN's service agreement, please email [email protected] to contact us.